Translation. Region: Russian Federal
Source: Ministry of Economic Development (Russia) – Ministry of Economic Development (Russia) –
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Its participants included teams representing 17 regional centers for optimization of public services "My Documents" (MFC), as well as teams from the "Central Bank" and JSC "Analytical Center" (a subordinate institution of Rossotrudnichestvo). They will have to immerse themselves in the basics of the Unified Technology for Designing Solutions for Life Situations of the Agency and the State Corporation "Rosatom" over the course of four days. Another organizer of the educational process will be the Center for Strategic Research. The training is being conducted on the initiative of the Ministry of Economic Development of Russia, and the Lipetsk Region is the host.
"In Russia, there is an example of a working digital platform that provides access to a huge number of public services, which is constantly evolving and improving. At the same time, there are requests for new tools and services that can also be transferred to an electronic format, making them more accessible and transparent. Lipetsk Oblast has experience in implementing electronic technologies using standardization and structuring of requests, which can also contribute to the development of new proposals for various life situations," Lipetsk Oblast Governor Igor Artamonov addressed the training participants.
The idea to create a model of a unified national system for managing project arrays “Strong Country: Unified Technology for Integrating Projects and Initiatives” was submitted by the Governor of the Lipetsk Region Igor Artamonov and was included in the top 100 ideas of the forum.
The model is aimed at improving the quality of life of citizens by increasing the efficiency of implementing projects and initiatives, as well as changing the paradigm of the system of interaction between government bodies and citizens by increasing the effectiveness and satisfaction with the solution of problems. The effects of implementing the model solution will be a reduction in duplication of processes in public administration, an increase in citizen satisfaction with services and savings in budget funds due to optimization.
A unified technology for designing solutions for life situations of ASI and Rosatom can become a key tool for the future model of a unified national system for managing project arrays.
"As part of the training, its participants will develop life situations using advanced optimization tools: service design and lean technologies. They will examine in detail the updated version of the federal register of public services FRGU 3.0, which will become a single source of reference data on all services provided in the country, and will become familiar with the functionality of the system in detail. The main result of the training is the formation of a systemic understanding of the tasks in creating a client-centric state and the digitalization of public services," commented State Secretary – Deputy Minister of Economic Development of Russia Alexey Khersontsev.
It is expected that the training will improve the competencies of the RCO employees in various areas of their activities. For example, to optimize work processes, increase the level of human-centricity in the provision of services, and develop a description of the target state for state and municipal services (SMS). Using the Unified Technology, training participants will be able to analyze a state (municipal) service in order to improve the customer journey, as well as effectively transfer the provision of state and municipal services to the Unified State Services Portal to an electronic format.
"The main idea of creating regional optimization centers was initially to use the existing potential of highly qualified MFC employees and form competence centers from among them to help government agencies implement federal tasks to optimize public services. The ROCs met all expectations, and I admire their willingness to absorb new knowledge, pick up and test promising methods in order to stay on top!" – noted Natalia Yakovleva, Director of the MFC Development Center CSR.
Following the in-person training, teams from 17 constituent entities of the Russian Federation will work for 15 weeks to simplify the service provision scenario, reduce the number of interactions between citizens and departments, reduce the time it takes to provide services, and increase the demand for services.
The speakers of the program will be Andrey Kapalin, Director of ASI programs, Sergey Artemyev, Head of the project of JSC PSR of the State Corporation Rosatom, as well as Vyacheslav Nazarov, Head of the Department of Digital Transformation of Administrative Regulations of the Competence Center for Digital Transformation of Public Services of the CSR.
"Increasing citizens' satisfaction with the quality of public services is one of the Agency's key tasks, which was included in the new approved ASI Strategy until 2030. The training has already proven its effectiveness: socially significant projects based on human-centric principles are being launched in the regions. Involvement of departments in the Unified Technology project is an important step in continuing work on removing administrative barriers in obtaining key public services. The Unified Technology is already being used in the work of employment services, and now multifunctional centers will also receive our tool for work," explained ASI Program Director Andrey Kapalin.
Let us recall that 59 subjects have already completed training under the joint program with the State Corporation Rosatom "Unified Technology for Designing Solutions for Life Situations". The Federal Center for Competence in Employment has also joined the project: priority areas of work concern issues of employment of citizens returning from the SVO zone and their family members, as well as employment of young people – graduates of secondary specialized educational institutions and universities.
After the training, a solution accelerator is planned for three and a half months, then – the defense of projects before the Ministry of Economic Development of Russia and their testing at the MFC in the regions. ASI and the State Corporation Rosatom provide methodological support for solutions. Some regions have already successfully launched their practices. Among them are solutions related to assistance to participants of the SVO, families with children and people with disabilities.
Photo: Press Service of the Government of Lipetsk Region
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