Translation. Region: Russian Federal
Source: Solid Bank – Solid Bank –
An important disclaimer is at the bottom of this article.
Dear customers, we answer the most pressing questions about cashback on the Solid card.
Is there a minimum purchase amount to receive cashback?
No, there is no minimum amount. Cashback will be credited for a purchase of 1 ruble. The main thing is that the purchase is not included in the MCC exception.
What are the MCC exceptions?
6011 – Financial institutions – Automatic cash withdrawals
6012 – Financial Institutions – Trade and Services
6538 – money transfers from card to card – write-off
6010 – Financial institutions – cash advances
6536 – Card to card money transfers – crediting (within the country)
4900 – Housing and communal services
9311 – tax payments
5933 – pawnshops
4899 – Cable and other pay television services
9222 – fines
8661 – religious organizations
6051 – Quasi-Cash – Non-financial institutions
5973 – Religious goods stores
4814 – Telecommunication services
6211 – services of brokers in the securities market
4829 – money transfers
7995 – gambling
Is the purchase amount rounded?
No, the purchase amount is not rounded.
Is the amount of cashback accrued rounded?
No, it is not rounded. Cashback for purchases is accrued in the amount to the kopeck.
Is cashback accrued upon authorization or upon write-off?
Accrual is made on the date of debiting. Let us explain: transactions on the client's account are not received and processed immediately, but on average within 1-3 days after the purchase. Therefore, some transactions that the client makes at the end of the month are subject to cashback accrual already in the next period.
When is cashback paid?
Cashback is paid to the card account in a lump sum, no later than the 10th working day of the following month. Cashback is paid only on bank working days.
Is it possible to check how cashback was calculated for the month?
Yes, the client can request a cashback report and account statement.
Where can I request this data?
To do this, you can leave a request on the bank's hotline: 8 800 775 56 06 (free call within the Russian Federation),
Write a request to the Customer Support Center by mail: CCP@soolidbank.ru,
Оставить обращение в нашем мобильном приложении SolidPAY: нажмите в нижнем меню кнопку «Еще» >> fill out the form "Suggestions and Feedback".
We will generate a report or statement and send it to the application. You can find it by clicking on the bell in the upper right corner of the main screen.
Requests may be processed within 1-2 business days. We will not ignore your requests and will definitely return with answers.
What to do if cashback has not arrived?
Contact the bank in any convenient way. We will sort out the situation within 24 hours.
Where can I find the full terms and conditions for the Solid Card?
You can find a detailed tariff plan for the card on the bank’s website: HTTPS: // SOOLIDBANK.RU/rates/. Select the Collection of tariffs for issuing and servicing bank cards from 09/12/2025.
I was connected to the “Solid Card” tariff instead of the archived tariff from 01.09.2025. When will I receive my cashback?
At the end of August 2025, the bank notified its clients about archiving some of the outdated tariffs via SMS: “JSC Solid Bank: From 01.09.25, archived tariff cards will switch to the Solid Card tariff plan – a free card with % on the balance and cashback. If you want to refuse the new, more advantageous tariff plan and keep the current conditions, please contact the bank’s office before 01.09.25. Tariff conditions https: // Solidbank.ru/rates/“ . The new tariff applies to transactions from 01.09.2025, accordingly, the first cashback under the new tariff will be accrued for September within 10 working days of October.
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Please note: This information is raw content obtained directly from the source of the information. It is an accurate report of what the source claims and does not necessarily reflect the position of MIL-OSI or its clients.
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