Translation. Region: Russian Federation –
Source: Peter the Great St. Petersburg Polytechnic University –
An important disclaimer is at the bottom of this article.
The All-Russian Forum with international participation, "Quality as a Factor in Achieving Technological Leadership," was held at the Polytechnic University to mark World Quality Day. The event was organized by the Higher School of Service and Trade of Peter the Great St. Petersburg Polytechnic University in collaboration with Roskachestvo.
The forum examined issues of institutional interaction between the educational environment, research organizations, industrial enterprises, and government agencies, and also assessed the effectiveness of existing and potential models for training highly qualified personnel in the field of quality.
The forum's program included a panel discussion, thematic roundtables, and a student conference, where experts presented research findings, innovative approaches, and practical cases demonstrating the successful implementation of quality standards in various industries. Participants had the opportunity to learn about modern trends in quality management and discuss their integration into Russian practice.
The forum began with a panel discussion moderated by Boris Lyamin, Associate Professor at HSE. The discussion became an important stage of the forum, providing a platform for exchanging opinions and discussing current issues related to modern approaches to quality management in the context of digital transformation.
Experts spoke at the event, including Deputy Head of the Development Department of JSC NPO North-West Regional Center of the Concern East Kazakhstan Almaz – Antey – Obukhov Plant Ilya Andreev, who presented a study on the adaptation of quality management systems to flexible production systems. Deputy Director of the UMFC of the Lipetsk region Arina Meshcheryakova presented digitalization projects of the MFC in the Lipetsk region. Head of the Department of Regional State Control and Administrative Proceedings of the Tariff Committee of St. Petersburg, Maria Mileikovskaya, highlighted the issues of optimizing the interaction of government bodies with controlled entities, aimed at increasing the transparency of the work of government bodies. Maria Ivanova, head of the sector for working with citizens’ appeals and executive secretary of the Competence Center for Lean Management of the State Construction Supervision and Expertise Service of St. Petersburg, noted the results of the implementation of the “Effective Region” program in the context of increasing the performance of government agencies. Director of the Higher School of Automation and Robotics of SPbPU Olga Matsko emphasized the importance of the strategic partnership between the university and industry to achieve high quality standards in education and production. Leading manager for business development of Concern R-Pro Georgy Bardin also took part in the discussion. He spoke about domestic platform solutions that can be used by both the real sector of the economy and educational institutions. Chairman of the Committee for Work with Personnel of the Chamber of Commerce and Industry of St. Petersburg, Professor of the UNESCO Department of “Education Quality Management for Sustainable Development” SPbPU Vladislav Raskovalov emphasized the importance of an interdisciplinary approach and human capital development to ensure sustainable development in the context of digital transformation.
The roundtable discussion "Towards Technological Leadership: Synergy between Process Quality and Labor Productivity" was moderated by Ilya Andreev. The session brought together leading experts and specialists who presented their views on key aspects of improving quality and productivity in today's environment. Speakers included Olesya Volchik, Senior Lecturer at the M.A. Bonch-Bruevich St. Petersburg State University of Telecommunications (SPbSUT); Milana Larina, Process Coordination and Development Specialist at JSC NPO Obukhovsky Zavod; Ekaterina Durneva, Category 1 Specialist at JSC NPO Obukhovsky Zavod; Mikhail Ananyevsky, Associate Professor at the Higher School of Automation and Robotics at SPbPU; and Svetlana Kerpeleva, Head of the Mechatronics and Robotics Educational Program at SPbPU.
At the session, participants explored the implementation of smart standards as tools for optimizing business processes, as well as successful practices for improving process quality in the context of achieving technological leadership. They discussed the specifics of engaging employees in continuous improvement, which not only contributes to increased productivity but also to the activation of organizational initiatives. Participants also raised the need to develop a modern laboratory facility for training specialists in mechatronics and robotics, emphasizing the need to create conditions for high-quality training.
Ilya Andreev shared his thoughts on the event: "The Forum, held in honor of World Quality Day, demonstrated that in the modern concept of import substitution and the construction of a multipolar world, a systems approach to quality and rational process organization is a key strategic asset and the only sure path to ensuring Russia's true technological sovereignty. It was impressive how the Forum at SPbPU brought together leading industrialists, government officials, scientists, and students on one platform. It became clear that quality as a leadership factor emerges precisely at the intersection of practical business needs and fundamental research."
The round table “Managing the quality of human capital of the future: training tools for technological leadership” was devoted to the analysis of modern challenges and the identification of prospects for the formation of human capital necessary to ensure technological leadership. The round table was moderated by Deputy Director for educational and methodological work of IPMEiT Anna Chernikova. At the round table, the director of the State Budgetary Educational Institution “Lyceum No. 554” Irina Monogarova presented a project to create an educational environment that contributes to the development of the creative potential of students and their preparation for future professional activities. Also making reports were: acting. Head of the Department of Quality Management and Standardization Svetlana Kuzmina and Deputy. Olga Erochkina, head of the department of “Quality Management and Standardization” of St. Petersburg Electrotechnical University “LETI”, certified lean production trainer of PJSC “Tekhpribor” Alina Moiseenko and the head of the “Quality Management” department of Higher School of Culture and Technology of St. Petersburg Polytechnic University Andrey Yakovlev. Vera Rubtsova, Victoria Yarovaya and Yuri Murakhtaev from the Command Center of the University Clinic of the Federal State Budgetary Institution National Medical Research Center named after. V. A. Almazov” of the Russian Ministry of Health, who in their report focused on the need to develop analytical competencies in the training of management personnel. The result of the round table was the development of provisions on closer interaction between “school – university – real sector of the economy”, the development of the necessary competencies that graduates need for their successful employment, and the tools used for interaction with future employees for their easier adaptation at the enterprise.
Lean management in public and municipal governance, business process optimization in government agencies, tools and technologies for building a citizen-centered state to ensure quality of life, and a range of other aspects were discussed by experts at the roundtable discussion "Customer-Centricity in Public Governance." The event was moderated by Maxim Ivanov, Deputy Director for Promising Projects and Youth Policy at the Institute of Economics and Technology and Tamara Selentyeva, Deputy Head of the Institute's Directorate.
Representatives of state and municipal authorities, government agencies, and higher education institutions actively participated in the roundtable discussion, including Maxim Melnichuk, Deputy Head of the Federal Tax Service of Russia for St. Petersburg; Melik Nagapetyan, Head of the Department of Public Works and Commerce of the Local Administration of the Finnish District of St. Petersburg; Danila Mikheev, Director of the Educational and Training Center of Gorelektrotrans; Denis Usanov, Director of the St. Petersburg State Public Institution "Transport Organizer"; and Elena Burmistrova, Lead Specialist of the Department of Regulatory, Legal, and Judicial Work of the St. Petersburg Tariff Committee. Participants noted the need to transition to a new operating model—customer-centricity, where all services and processes are built around the needs of citizens—and shared their successful experiences in implementing customer-centric principles.
Arina Meshcheryakova and Alexey Sergeychuk, Head of the Vsevolozhsky Branch of the Leningrad Region State Budgetary Institution "MFC," shared striking examples from the Lipetsk and Leningrad regions, where lean technologies and digital services have radically transformed the operation of multifunctional centers for state and municipal services.
Maxim Ivanov noted: "Customer-centricity, coupled with lean management, is not just a trend in the development of public and municipal governance, but a strategic approach to improving quality of life. This approach has already proven its effectiveness in a wide range of areas: from the operation of multifunctional centers and the tax service to tariff control and the organization of urban transportation. This represents a shift from theoretical service quality to real, tangible service levels."
The forum concluded with a student conference, "Managing Quality in a New Way: Toward Technological Leadership," moderated by Margarita Yanchevskaya, Chair of the IPMEIT Student Research Society. At the conference, students from various fields and years presented relevant research aimed at improving quality management methods and proposed innovative solutions for achieving technological leadership in their respective fields.
The forum demonstrated that Peter the Great St. Petersburg Polytechnic University is an effective platform for discussing technological leadership issues in the context of digital transformation and developing solutions for achieving sustainable development for businesses and organizations through improved process quality, with the participation of research and educational centers, enterprises in the real sector of the economy, and government agencies.
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