Translation. Region: Russian Federation –
Source: Government of the Russian Federation – Government of the Russian Federation –
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As part of his trip to Krasnoyarsk Krai, Dmitry Grigorenko visited the region's multifunctional center for state and municipal services.
"We're currently consolidating government services at the federal and regional levels based on the 'life situations' principle. This way, people can resolve any issue they may have in a comprehensive and immediate manner. This makes government services simpler and faster—by about 30% on average," said Dmitry Grigorenko.
As an example of such a service, one of the new "real-life situations"—"Protection from Online Fraudsters"—was tested. The service combines a range of protection measures, including all the anti-fraud tools available on the government services portal, including self-prohibition of loans, new SIM cards, the ability to check your credit history, or information about a suspicious call. It also provides detailed instructions, such as what to do if you share your password with scammers, and other recommendations to help you avoid being scammed.
Dmitry Grigorenko emphasized that since the launch of the "Life Situation" service, more than 2 million Russians have used it to protect themselves from fraud.
One of the most popular "life situation" services is the registration of a self-ban on loans and credits. Since September 1, this procedure has been available not only online but also in person at MFC branches. According to the Deputy Prime Minister, over 16 million citizens have already established such a self-ban.
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