Translation. Region: Russian Federal
Source: Central Bank of Russia
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Following these requests, the Bank of Russia conducted more than 20 test purchases in 14 financial institutions.
Operational information serviceThe system for monitoring possible consumer rights violations by financial institutions began operating in June 2025. The information obtained through it helps make the financial services market more transparent and consumer-oriented.
Most violations involved misleading or inappropriate advice. For example, bank clients were told that it was impossible to obtain a consumer loan without insurance, or they were misrepresented as to the nature of the additional service offered with the loan. Insurers unreasonably refused to issue motorcyclists compulsory motor vehicle liability insurance policies.
The Bank of Russia applied supervisory measures to financial institutions where violations were confirmed, and transferred some reports to other agencies in accordance with their authority.
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