Translation. Region: Russian Federal
Source: Government of the Russian Federation – Government of the Russian Federation –
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Priority services "life situations" were approved at a meeting of the subcommittee on improving the quality of public services under the leadership of Deputy Prime Minister – Head of the Government Staff Dmitry Grigorenko. They will become available on the public services portal within a year.
In total, 35 new "life situations" will appear in 2025 for both citizens and businesses. These are services for solving such issues as planning and having a child, formalizing guardianship and trusteeship, organizing children's leisure and separately – organizing children's recreation, caring for pets, entering college and technical school, the desire to become a volunteer, applying for a tax deduction, launching an IT company, undergoing a medical examination, supporting Russian citizens abroad and such difficult situations as the loss of a loved one, disability.
The list of “life situations” was formed on the basis of feedback from citizens, the results of the analysis of the quality of services provided, as well as research conducted in user testing laboratories.
With the help of the "life situations" services for citizens and businesses, the time it takes to receive government services, the number of visits to departments and documents that need to be provided are reduced. The concept is based on the unification of services to solve a specific issue of a person, when he does not have to receive all the services separately and look for where to go, and all the necessary services and reference information are collected in one place, on a special page of this "life situation" on the government services portal.
"The "life situations" services are a new stage in the evolution of public services. Once upon a time, people stood in lines at various departments, then it became possible to receive public services online. At the next stage, the state offered citizens to apply for services through a "single window" – at the MFC with paper applications and to "Gosuslugi" via the Internet. Now there are more than 1.6 thousand such services and services on the portal. To make it easier to navigate them, we are combining them according to the "life situations" principle – citizens solve their problems comprehensively, quickly and in one place," said Dmitry Grigorenko.
At the federal level, the “life situations” services are being implemented since 2023. Currently, 35 of them have been implemented. With the federal “life situations” services planned for launch, there will be 70 of them by the end of 2025.
Thanks to federal services, “life situations” on average:
The time to receive government services has been reduced by 35% (from 102 to 66 days); the number of required documents has been reduced by 29% (from 28 to 20 units); the need to visit departments has been reduced by 64% (from 14 to 5 visits).
At the same time, some "life situations" are available entirely online. Since 2024, regional "life situations" services have also been implemented. More than 150 of them have been launched so far. Work on implementing "life situations" services is being carried out within the framework of the federal project "State for People".
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