Translation. Region: Russian Federal
Source: Government of the Russian Federation – Government of the Russian Federation –
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Russian President Vladimir Putin held a meeting with Deputy Prime Minister and Chief of Staff of the Russian Government Dmitry Grigorenko. The meeting was devoted to discussing the development of the government services portal, measures to combat fraud and the digital transformation of public administration.
Meeting of Vladimir Putin with Deputy Prime Minister – Chief of Staff of the Government of Russia Dmitry Grigorenko
Dmitry Grigorenko reported to the head of state on a new approach to providing government services – transferring them to the format of "life situations". Each such service on average combines about 17 government services and helps to receive them comprehensively, quickly and in a "single window" mode. This approach allows collecting all the services needed by a citizen in a specific situation on one page – there is no need to search for each of them on the pages of different departments. The Deputy Prime Minister emphasized that the launch of "life situations" significantly reduces the time frame and simplifies the procedure for providing services.
"When we switch to 'life situations', on average the service provision time is reduced by 35%, the number of documents is reduced by a third, the number of visits to receive the service is reduced by two thirds – by 64%. This is really very convenient," noted Dmitry Grigorenko.
Context
The most popular service was for online university admissions. More than 2 million people used it. The top five most popular "life situations" also included services for large families, for arranging retirement, participating in sports competitions, and going hunting and fishing.
Particular attention was paid to the issues of citizens' security in the digital environment. Dmitry Grigorenko reported to the President on the Government's development of a second package of measures to protect citizens from fraudsters. Among the key initiatives is the possibility of imposing a ban on international calls. The Deputy Prime Minister noted that in order to deceive citizens, criminals often use foreign numbers or are actually located abroad.
He also stressed that within the framework of the second package of measures, the Government is considering the possibility of introducing liability for the use of artificial intelligence by fraudsters when committing offenses. He added that criminals are increasingly using AI in their schemes to deceive citizens.
At the request of the President, the first package of 30 initiatives to combat telephone and Internet fraud was adopted at the beginning of this year. It provides for mandatory labeling of calls from organizations, a ban on the use of messengers by employees of government agencies, banks and telecom operators when communicating with clients, and a number of other measures.
Among the most popular measures of the first package, Dmitry Grigorenko highlighted the possibility of issuing a self-prohibition on loans and credits through the public services portal. To date, about 15 million Russians have established such a self-prohibition. It can be applied to any consumer loans and credits. Restrictions can be either complete or partial. For example, only remote registration of loans can be prohibited.
The law prepared by the Government on criminal liability for droppers – persons who provide their bank cards or e-wallets for the transfer of illegal funds – also came into force. The law provides for imprisonment of up to three years for front men through whom stolen money is cashed, and up to six years for the organizers who recruit droppers, coordinate transfers and receive the main income from the schemes.
Dmitry Grigorenko emphasized that the Government is systematically strengthening measures to protect citizens from fraudsters.
"All work is carried out jointly with the Central Bank and with colleagues from law enforcement agencies. We even created a kind of advisory body within the Government. We meet regularly, and the measures themselves are formed based on an analysis of practice, what is happening on the market, the situation," noted Dmitry Grigorenko.
Another topic of the meeting was the discussion of tasks for debureaucratization and digitalization of processes within government bodies. The government is scaling up a pilot project to optimize document flow to federal ministries and departments. It is aimed at reducing the bureaucratic burden in the public administration system and increasing the real efficiency of the state apparatus.
Since the beginning of 2025, such a project has been launched at the Government Office. Today, all of its structural divisions are already participating in it. Clear KPIs have been set for each of them to reduce bureaucracy. According to Dmitry Grigorenko, thanks to digitalization, the share of electronic document management in the Government Office has already exceeded 90%, and the time it takes to prepare government decrees and orders has been reduced by 4 times.
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