Translation. Region: Russian Federal
Source: Government of the Russian Federation – Government of the Russian Federation –
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Additionally
Information on the number of written and oral requests received from citizens from 01.06.2025 to 30.06.2025
Summary of the topics of citizens' appeals received for the period from 01.06.2025 to 30.06.2025
Summary of the number of received citizen requests by territory for the period from 01.06.2025 to 30.06.2025
In June 2025, the Government of the Russian Federation received 18,917 requests (including 18,125 in the form of an electronic document). Among them, 124 were collective, signed by 19,958 people.
In terms of the volume of correspondence received in June, international topics were the leading ones. The second place was taken by letters devoted to the economic sphere, including road repair and construction, gasification and water supply of settlements. The authors of appeals on environmental issues focused on animal protection issues. In terms of housing and utilities, applicants complained about the increase in utility bills and criticized the work of management companies. There were requests to improve housing conditions and expand preferential mortgage lending programs. The number of letters concerning social security and health care increased. Issues of obtaining citizenship, as well as the activities of inquiry and investigation agencies, remained relevant in appeals.
High activity in terms of the number of letters received per 10,000 residents was noted in the Central and Southern Federal Districts (especially in Moscow and Sevastopol, the Republic of Crimea, Volgograd and Moscow Regions), as well as in the Donetsk People's Republic and Zaporozhye Region. The activity of residents of the Northwestern Federal District generally corresponds to the average indicator for Russia. Below average values were recorded in the Volga, Ural, Siberian, North Caucasian and Far Eastern Federal Districts, where the most active authors were those living in the Ulyanovsk and Tomsk Regions, Kamchatka and Stavropol Territories, the Republic of Bashkorostan, and the Khanty-Mansi Autonomous Okrug – Yugra.
Based on the results of the review, the appeals were sent by the Office of the Government of the Russian Federation to federal executive authorities and their territorial divisions (5,319), to regional executive authorities (3,904), to local government bodies, prosecutor's offices and other organizations (1,878). 574 appeals were taken under control.
The most important, socially significant requests were sent to the secretariats of the Chairman of the Government of the Russian Federation and his deputies (203), the management of the Government Office (19) and the structural divisions of the Government Office (394).
In June 2025, 739 responses were received on the results of reviewing citizens' appeals, including 306 from executive authorities of the constituent entities of the Russian Federation. 77 responses reported a positive resolution of the issues raised or measures taken, 599 authors were given the necessary explanations. The facts stated by the applicants were confirmed in 18 cases, 52 applications were verified on-site, 17 officials were held accountable. Complaints were denied to 38 authors due to the lack of legal grounds, in 22 cases the stated facts were not confirmed. 25 letters were left for additional control. 11 appeals were reviewed in violation of the deadlines.
As part of the work of the telephone reference service in June 2025, answers were provided to 1,668 inquiries.
The reception office of the Government of the Russian Federation was visited by 93 people in one month.
Please note: This information is raw content obtained directly from the source of the information. It is an accurate report of what the source claims and does not necessarily reflect the position of MIL-OSI or its clients.
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