Translation. Region: Russian Federation –
Source: Government of the Russian Federation – Government of the Russian Federation –
An important disclaimer is at the bottom of this article.
From April 23 to 25, 2026, the Client-Centricity Forum will be held in Krasnoyarsk. It is dedicated to developing a public administration system focused on the needs of citizens and businesses. The event is being held as part of the federal project "A State for the People," which is being overseen by Deputy Prime Minister and Chief of the Government Staff Dmitry Grigorenko.
The forum will serve as a platform for discussing practical steps to improve government services. Representatives of federal and regional executive bodies, as well as heads of ministries and agencies, will participate. Participants will discuss specific measures to improve government services. These include reducing the time required to provide government services, reducing the number of required documents, eliminating duplicate procedures, and reducing the number of citizen visits to agencies. Special attention will be paid to the development of digital services and the development of a human-centered approach in the work of civil servants.
"We're consistently changing the very philosophy of public administration. The idea is for the government to function like a modern service—fast, simple, and proactive. We're aligning public services with people's needs and life situations, so they don't need to understand how government agencies work. The Customer-Centricity Forum is an opportunity for regions and federal agencies to share experiences and discuss practical solutions that will help make public services even simpler and more convenient for people and businesses," said Dmitry Grigorenko.
The forum will also feature the presentation of the federal "Customer-Centric Leader" award. For the first time, a competitive selection of the best regional practices aimed at improving the quality of public services will be held. The award will identify the most effective management solutions and ensure their dissemination in other regions.
The federal project "A State for the People" has been implemented at the federal and regional levels since 2021. It is included in the list of socioeconomic development projects in Russia. Its goal is to improve the quality of public services and develop a governance system focused on the needs of citizens and businesses.
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