Without leaving home: what social services are available to mos.ru users?

Translation. Region: Russian Federation –

Source: Moscow Government – Moscow Government –

An important disclaimer is at the bottom of this article.

The mos.ru portal helps a wide range of citizens—from students to parents with many children—get the social services they need every day. They can apply online for various benefits and subsidies, obtain or renew their large family status, and much more. In 2025, the number of requests for the portal's services exceeded one billion. This is approximately25 percent more indicators for 2024.

"The capital's digital ecosystem allows city residents to resolve most issues, including those related to social services, at any time and without leaving home. On the mos.ru portal, you can apply for a parking permit or a Muscovite card for yourself and your children, apply for cash compensation, and much more in just a few clicks. Some services, such as parking permit renewals for large families, are provided proactively: a notification is sent to the user's mos.ru personal account in advance, which they simply agree to," the press service noted.

Department of Information Technology of the City of Moscow.

Schoolchildren, students, members of large families, pensioners and other residents of the capital can apply Muscovite cardThis personalized plastic card is a universal tool for accessing Moscow's services. It can be used for paid, free, or discounted travel on public transportation, as a single library card for borrowing books from Moscow libraries, and in lieu of a compulsory medical insurance policy for making doctor's appointments at clinic kiosks.

In addition to discounted public transportation, school and college students use the Muscovite Card to enter their school and pay for meals in the cafeteria. It also provides free admission to Moscow museums and exhibition halls through the "Museums for Children" program. Senior citizens can use the Muscovite Card to enroll in free "Moscow Longevity" classes.

To apply for a Muscovite card, you can submit an electronic application tomos.ru portalFor children under 14, it is submitted by parents or legal guardians, while older citizens can apply for this service themselves. You can easily track the status of your application and view your personal benefits for the Muscovite Card in your personal account on mos.ru, in the section Documents and Data.

The portal provides parents of three or more children with the opportunity to apply for the assignment or extension of status of a large family in the city of MoscowThis government service is available to any parent living with their children, provided the family is registered at their place of residence in the capital. Users who have registered this status will automatically have access to it in their personal account on the portal. digital certificate of a large familyThis electronic document contains a unique QR code with information about all family members and the validity period of benefits. It can be downloaded to your smartphone as a PDF file. The QR code is also available in the city's mobile app. My IDDigital ID equivalent to paper.

If parents with many children own a car, they can register it parking permitIt entitles you to 24/7 free parking in all paid city parking zones in Moscow, except for spaces reserved for buses, trucks, and vehicles belonging to people with disabilities. Only one such permit can be issued per family. The vehicle whose owner applies for the permit must not have any outstanding fines. Renewal of the parking permit is proactive, eliminating the need to submit a new application. If the information about the large family has not changed, a renewal reminder will be sent to the user's personal account on mos.ru and to their email address two months before the permit expires. All that is required is to agree to receive the government service.

Using the mos.ru portal, city residents eligible for benefits can submit online applications for various benefits and subsidies. For example, social support measures for the payment of housing and communal services (HCS) and communication servicesThis opportunity is available to pensioners, people with disabilities, the unemployed, large families, students, and others. Pregnant women can apply electronically through the portal. monthly allowance in connection with the birth and upbringing of a child. Low-income families apply for benefits forraising children and on receiving set breakfasts and lunches for schoolchildren. When three or more children are born at the same time, parents can submit an electronic application through the portalone-time monetary compensation, large families – annual compensation forset of children's clothing.

Another important social service is intended for full-time students in the capital who receive benefits, housing and utility subsidies, and targeted social assistance from the city. They can apply through mos.ru.certificate for the appointment of a social scholarshipSince October of last year, the completed document has been sent digitally to your personal account on the portal. For students attending colleges, technical schools, and vocational schools, the certificate will be automatically sent to their educational institution. This innovation eliminates the need for students to visit My Documents centers in person and reduces the time it takes to receive the service.

People with disabilities and people with limited mobility have access to an electronic service for inclusion in the registry. Social TaxiThose included in the registry will be able to request special transportation to medical, social, cultural, and entertainment facilities, as well as to boarding houses, airports, and train stations. Either the service recipient or their representative can apply for inclusion in the registry.

You can find out more about how to use the portal's electronic services and apply for various benefits, subsidies, and compensation online. Instructions for comfortable living in Moscow.

The creation, development and operation of e-government infrastructure, including the provision of mass socially significant services, as well as other services in electronic form, are consistent with the objectives of the national project "Data Economy and Digital Transformation of the State" and the Moscow regional project "Digital Public Administration." More information about Russia's national projects and the capital's contribution can be found atspecial page.

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Please note: This information is raw content obtained directly from the source. It represents an accurate account of the source's assertions and does not necessarily reflect the position of MIL-OSI or its clients.