Translation. Region: Russian Federal
Source: Central Bank of Russia –
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For six months of 2025 complaints The number of complaints to the Bank of Russia from consumers of financial services and investors increased by 18.6% compared to the same period last year. A total of 182.4 thousand complaints were received.
At the same time, quarterly dynamics show a decrease in the number of complaints: in April-June of this year, it decreased by almost 7% compared to January-March.
Complaints about banks increased by 28.6%. Claims are most often related to blocking transactions, accounts and bank cards, as well as suspension of remote banking services. Banks are taking such measures to combat financial fraud.
At the same time, consumers complained almost twice as rarely about the imposition of additional services when taking out a loan.
The number of complaints against insurers has decreased by 47%. Thanks to the fact that citizens can independently clarify the value of the bonus-malus coefficient and challenge it through the website of the National Insurance Information System, template complaints have practically ceased to arrive: 80 against 10.4 thousand for the first half of 2024.
The number of complaints about microfinance organizations has increased slightly. The 3.6% increase is due to difficulties in returning funds for additional services and in obtaining credit holidays. There are fewer complaints related to new cases of imposition of additional services and credit histories.
The situation with claims against professional participants in the securities market developed in a similar way – they decreased by 19%. The smallest number of complaints related to sanctions restrictions were received against brokers (a 3.2-fold decrease) and depositories (a 2.5-fold decrease).
Complaints about non-state pension funds (NPF) increased by 17.7%. The reason is the growth of claims regarding the execution of long-term savings agreements. However, in absolute figures, there are few such complaints: 193 for more than 5.6 million concluded agreements. Complaints about disagreement with the transition from the Social Fund of Russia to NPF, as well as between NPFs, decreased by 40.3%.
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Please note: This information is raw content obtained directly from the source of the information. It is an accurate report of what the source claims and does not necessarily reflect the position of MIL-OSI or its clients.