Translation. Region: Russian Federation –
Source: Government of the Russian Federation – Government of the Russian Federation –
An important disclaimer is at the bottom of this article.
All federal and regional life events planned for launch in 2025 have been implemented. Now, 70 federal and 425 regional life events are available on the State Services portal, as well as regional portals and websites. Among the most popular federal services of the past year are "University Admission," "Receiving a Tax Deduction," and "Protection from Online Fraud." The digitalization of government services is being implemented as part of the national project "Data Economy," overseen by Deputy Prime Minister and Chief of the Government Staff Dmitry Grigorenko.
Real-life situations represent a new stage in the development of the government services system. One service combines, on average, approximately 17 government services related to a single topic, and helps users access them comprehensively, in a single-window mode. This approach to unifying government services helps reduce the time it takes to resolve a user's issue, eliminating unnecessary paperwork and government department visits. Information already available in the government system is automatically downloaded when accessing services included in a single package.
"Today, you can resolve your issue with a life situation on the government services portal in just a few clicks. People can now complete tasks that used to take hours, days, and sometimes even months without leaving home. Life situations help save time. These services allow you to access related services comprehensively, in one place, without collecting unnecessary documents. We have launched all 70 federal and 425 regional life situations planned for implementation. The service covers a wide range of topics, including new ones such as 'Birth of a Child,' 'Tax Deduction,' 'Opening an IT Company,' and even 'My Pet,'" said Dmitry Grigorenko.
The most popular federal life situation in 2025 was "University Admission," used by 9,955,626 people. The second most popular service was "Getting a Tax Deduction," used by 4,406,971 people. The "Online Fraud Protection" service was accessed by 3,267,950 people, and 1,957,441 users received services under the "Retirement" life situation. The "Large Family" service was used by 980,620 people.
The transition from disparate services to real-life situations is one of the results of a comprehensive transformation of the entire public service delivery system. Furthermore, the transformation includes the launch of proactive services and services available online immediately upon request, as well as the implementation of strict quality standards and personal accountability of agency employees for each service.
In 2026, the development of neglected life situations, the introduction of new proactive government services, and strict quality control of all government services will continue.
Please note: This information is raw content obtained directly from the source. It represents an accurate account of the source's assertions and does not necessarily reflect the position of MIL-OSI or its clients.