Translation. Region: Russian Federation –
Source: Moscow Government – Moscow Government –
An important disclaimer is at the bottom of this article.
The Social Treasury is helping more than five million city residents receive payments and benefits. Sergei Sobyanin announced this on his channel in MAX messenger.
"The country's first single center for providing social support measures has been operating for almost two years. A single center handles the entire application process—from submitting applications on the mos.ru portal to assigning preferential statuses, issuing certificates, and disbursing payments," the Moscow Mayor wrote.
Source: Sergei Sobyanin's channel in MAX messenger
The Moscow Social Treasury was established almost two years ago as the country's first single center for providing support programs. Its establishment significantly simplified the process of applying for social support programs for city residents. Over 100 types of payments, compensation, and benefits—almost 100 percent of socially significant services—have been converted to electronic form. They are now available to Muscovites 24/7 with a single click. The institution's specialists process approximately 10,000 requests daily.
A key element of the Social Treasury's work has become a unified information system, enabling the efficient and efficient processing of city residents' applications without the hassle of paperwork (previously, information had to be verified from five disparate systems). Confirmation of payment assignment or benefit status is sent to the applicant's personal account on the mos.ru portal within minutes of the decision, and status notifications are sent immediately after the application is processed.
As a result, the processing time for applications has been reduced from eight to six business days, and the time it takes to credit funds to accounts has been reduced from five to two business days. Furthermore, the complete elimination of paper personal files has resulted in significant resource savings.
The most popular service provided by the Social Treasury in 2025 was the provision of city support measures for families with children. Specifically, over 400,000 children from large families and children with special needs received annual compensation for the purchase of school uniforms without requiring an application. One-time compensation for the birth of a child was paid to over 80,000 families. Large family status was granted to 11,000 families for the first time, and it was extended for 10,000 families. Over 30,000 Muscovites received a one-time payment upon registering for pregnancy before the 20th week.
The Mayor of Moscow has instructed the continued improvement of the social assistance system for Muscovites, with a particular focus on simplifying the procedure and reducing the timeframe for receiving assistance, as well as improving the targeted nature of the support measures provided.
Subsidies and benefits for housing and communal services
A key part of the capital's social support system is the provision of subsidies and benefits for housing and communal services (HCS), which are received by approximately 2.5 million city residents.
As of July 1, 2025, the City Center for Housing Subsidies was absorbed into the Social Treasury, and its functions were fully integrated into the institution's unified operating model. One of the priorities was the implementation of artificial intelligence in the subsidy allocation process.
The system analyzes documents during the application process, automatically identifying errors and missing information. As a result, Muscovites receive notification of their application status and recommendations for document corrections within an hour. This system will gradually be expanded to other social services, significantly reducing the processing time for city residents' applications.
Feedback services
Residents have access to the "Without Leaving Home" service, which allows them to receive a remote consultation from a Social Treasury specialist in an average of 15 minutes. It is available daily from 8:00 AM to 8:00 PM via the unified contact center at 7 495 870-44-44. A callback function is also available for convenience. Contact center operators receive over 3,000 calls daily.
On the mos.ru portal, you can chat with a specialist via videoconference. Since the beginning of 2025, more than 3,000 video consultations have been held.
For hearing-impaired residents, the "Speak with Your Hands" service is available daily from 9:00 AM to 9:00 PM by calling 7 926 870-44-44. You can send a request via Telegram (@GovoriRukami_chat), email (GovoriRukami@mos.ru), or on VKontakte.
In 2025, the contact center's work received high praise from the jury of the annual professional excellence competition "CCGuru Awards | Crystal Headset" – it won the "Best New Contact Center" category, as well as being a winner in the "Most Effective Strategic Transformation Program" and "Public Services" categories.
Furthermore, the capital's Social Treasury won the "Company | Person of the Year" award in the "Social Project" category. The expert jury highly praised the "Without Leaving Home" service.
Extending Moscow's experience to other regions
The Moscow model for providing social support to citizens is recognized as unique nationwide. The work of the Moscow Social Treasury is becoming a benchmark for other regions of the Russian Federation.
"The Social Treasury is unique in Russia. We share best practices in digitalization, processing applications, and staff training with other regions," the Moscow Mayor added.
Source: Sergei Sobyanin's channel in MAX messenger
In 2025, representatives from 73 constituent entities of the Russian Federation—from the Kaliningrad Region to the Chukotka Autonomous Okrug—visited the institution to exchange experiences.
Subscribe to Sergei Sobyanin's official channels on messengersMAXAndTelegram.
Please note: This information is raw content obtained directly from the source. It represents an accurate account of the source's assertions and does not necessarily reflect the position of MIL-OSI or its clients.