Translation. Region: Russian Federal
Source: Government of the Russian Federation – Government of the Russian Federation –
An important disclaimer is at the bottom of this article.
The Republic of Buryatia is mastering federal standards for the provision of public services. This was reported by Deputy Prime Minister – Head of the Government Staff Dmitry Grigorenko during a working visit to Ulan-Ude.
In particular, Buryatia launched the “life situation” service for caring for a family member on the public services portal. This service is implemented within the framework of the federal project “State for People”. It is intended for citizens who want to arrange care for loved ones who need constant care: disabled people or elderly people. The service helps to issue a conclusion on the need for care, eliminating the unnecessary need for a personal visit to social services and collecting paper documents. Through the public services portal, residents of Buryatia can also call a doctor to their home or make an appointment with a local therapist.
In addition, the "life situation" service offers users to undergo training in general care skills for elderly citizens and disabled people. Today, the "Care School" operates in Ulan-Ude. Social workers, junior medical personnel or relatives of people in need of care can undergo free training. In the future, the functionality of the service may be expanded.
"Life situations are a new standard for providing government services, when a person can quickly and comprehensively resolve their issue without unnecessary bureaucratic barriers. Since last year, we have been implementing this approach in the regions. Now it is in effect in Buryatia. Our goal is to make such high standards the norm throughout the country, so that citizens receive government services at the same high level regardless of their place of residence," said Dmitry Grigorenko.
"Our developments, with the support of the Russian Government, are being implemented directly on the public services portal at the federal level and are becoming available to a wider range of people. Now the Deputy Prime Minister has given us guidelines on what else to work on, what to pay attention to. As a result of the meeting, we have a whole list of instructions that we will continue to work on. Thank you Dmitry Yuryevich for the visit and joint work," said the head of Buryatia, Alexey Tsydenov.
The unification of government services based on the principle of "life situations" has significantly simplified their receipt. In particular, within the framework of one regional service "life situation" it was possible to reduce the time for receiving government services by an average of 43% (from 44 to 25 days), the number of necessary documents was reduced by 50% (from 8 to 4 units), the number of visits that a person needs to make to departments was reduced by 75% (from 4 to 1).
Please note: This information is raw content obtained directly from the source of the information. It is an accurate report of what the source claims and does not necessarily reflect the position of MIL-OSI or its clients.