Translation. Region: Russian Federation –
Source: Moscow Government – Moscow Government –
An important disclaimer is at the bottom of this article.
Analysts of the capital Department of Information Technology (DIT) published the results research, dedicated to the use of electronic payment services in the daily lives of Muscovites. It notes that 76 percent of respondents choose the city's digital payment tools to pay for at least one type of service.
One of the most popular methods of paying bills among residents is the service My Payments On the mos.ru portal. It's used to pay for housing and utilities, communications, transportation, and other city services.
"It's important for the city to understand how Moscow residents interact with digital services and services in various areas of their lives, which tools they find convenient and which they trust. Residents consider security, convenience, and speed to be the main factors when choosing e-payment services—more than half of respondents cite these factors. According to the survey, 58 percent primarily use cashless payment methods, and only four percent use cash exclusively. Muscovites are not simply switching to cashless payments but are also choosing city services as a reliable payment channel," said Mariam Arevadze, Head of the Analytical Department of the Moscow Department of Information Technology.
Users of city payment instruments
According to the study, Moscow residents primarily choose municipal payment instruments for paying utility bills, taxes, and other charges. The city's "My Payments" service allows you to keep all your bills in one place and pay them with a single click. It can be used, for example, to pay a single payment document, mobile phone bills, fines, kindergarten and after-school care fees, and top up Moskvyonok and Troika cards. In addition to bank cards, you can also use the fast payment system, mobile phone balance, and other alternative payment methods.
Users of urban payment instruments generally prefer online payments and digital financial products. Furthermore, they prefer alternative payment methods such as QR codes, payment links, and stickers over plastic cards.
The study notes that six out of 10 respondents used at least one of the city's loyalty programs, for example, they received discounts onMuscovite cardIts holders have access to an ecosystem of city services—from free or discounted public transportation to discounts at supermarkets, pharmacies, cafes, museums, and other partner locations.
Respondents who prefer to pay through city services generally have a higher interest in Moscow loyalty programs. They are actively involved in the program. "A Million Prizes": 42 percent use accumulated city points to obtain goods and services of partner organizations and for other purposes.
My Payments and Electronic Home
The "My Payments" service on the mos.ru portal is one of the most popular methods for residents to pay bills. More than 1.6 million people use it annually, and the number of payments processed through it has exceeded 133 million. The service automatically finds unpaid bills if a Muscovite has one. standard or full account On the mos.ru portal, and in your personal account, you'll find the necessary information. To ensure timely payments, you can set up automatic payments, save templates for quick bill payments, and much more.
For those who prefer to receive services and services in a mobile format, the My Payments service is available in city applications Moscow State Services, "My Moscow" and "MESH Diary." Users of the app also have the option to switch to the service. My ID.
In addition, utility bills can be paid in the app and on the platform's website. Electronic HouseThe online apartment building management service allows you to quickly resolve issues with the management company, conduct tenant surveys, communicate with neighbors, and submit meter readings. Integration with the city's "Million Prizes" loyalty program makes this bill payment method advantageous: five percent of the unified payment document amount is returned in the form of city points.
"Million Prizes" and the Muscovite Card
The city's "Million Prizes" loyalty program has over 5.3 million members. Points earned for active participation in e-projects can be used to purchase goods and services from program partners, top up a Troika card, top up your account in the "Parking Russia" app, or donate them to charity. Point redemption options are available in a dedicated section of the website. ag-together.ru.
The Muscovite Card is one of the capital's key social projects. Currently, approximately five million people hold it: pensioners, students, schoolchildren, people with disabilities, and other categories of residents eligible for benefits. The Muscovite Card helps each of them access socially significant services and benefits. Last year, the project won an award at the International Competition of Urban Practices in CIS and EAEU Cities. "A city where you want to live".
Another 22 services have been added to the "Make an Appointment with a Veterinarian" service on the mos.ru portal.DIT experts reminded people about useful mos.ru services for solving everyday problems.
The creation, development, and operation of e-government infrastructure, including the provision of mass socially significant and other services, as well as services in electronic form, are consistent with the objectives of the national project "Data Economy and Digital Transformation of the State" and the Moscow regional project "Digital Public Administration." More information about Russia's national projects and the capital's contribution can be found atspecial page.
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Please note: This information is raw content obtained directly from the source. It represents an accurate account of the source's assertions and does not necessarily reflect the position of MIL-OSI or its clients.