Translation. Region: Russian Federation –
Source: Central Bank of Russia
An important disclaimer is at the bottom of this article.
Banks should contact customers immediately after suspending operations and remote services based on cybersecurity and anti-money laundering legislation, rather than waiting for their requests. recommendations The regulator sent to credit institutions.
Banks must not only notify customers of the restrictions imposed but also explain the legal basis for them. Even after online banking access is suspended, customers must be able to contact the bank remotely. It is recommended to explain step-by-step the steps to resolve the situation, and if the bank refuses to lift the restrictions without a reason, how to appeal the decision.
If information about a person is included indatabase Regulatory information about fraudulent transactions should be provided to the client, so they can apply for an exemption from it. For example, provide a link torelevant section Online reception of the Bank of Russia.
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