Translation. Region: Russian Federation –
Source: Moscow Government – Moscow Government –
An important disclaimer is at the bottom of this article.
On the mos.ru portal in the section "Instructions for a Comfortable Life in Moscow" You can find out how to obtain documents and certificates, which services can help enroll your child in clubs and activities, how to pay a single payment document and submit meter readings, and find answers to hundreds of other questions. The website contains a knowledge base on all areas of city life for both ordinary residents and entrepreneurs. In the capital Department of Information Technology They noted that the section is in high demand among Muscovites: since the beginning of this year alone, the instructions have been viewed over 3.5 million times.
"For over 10 years, the instructions on the mos.ru portal have been helping residents find answers to their questions. Currently, it contains over 450 materials, and you can find what you need using the built-in search, in thematic collections or categories, and in popular instructions. For example, this year, residents most often viewed materials on how to use their personal account on the mos.ru portal, opened the schedule of scheduled hot water shutoffs, and instructions on how to submit meter readings," reported the press service of the Moscow Department of Information Technology.
Find answers to any questions
Jump toinstructions you can from the section "Help" in the main menu of the mos.ru portal. The page presents users with over 20 categories covering various areas of city life. Over the past year, Muscovites have most frequently accessed materials in these categories. House and Yard, "Technologies" AndDocuments.
The most popular instructions from the "Help" section are displayed as cards on the main page. For example, here you can find information on how to apply for a Moscow resident card, a tax identification number (TIN), a general passport, and a driver's license, as well as schedule a doctor's appointment or get information on meter verification.
For user convenience, materials within a single question are collected into thematic collections. For example, 10 instructions in a collection Housing and Utilities: What's Important to Know About Utilities will help you understand tariffs, subsidies, and benefits for housing and utilities. And five instructions from the section "Muscovite Health: All About Medical Services" They will tell you more about how to obtain a compulsory medical insurance policy, register with a city clinic, and receive free medical care.
Updates
In 2025, the section was expanded with 15 new instructions. Residents were able to learn how to access the project's events. Winter in Moscow, how to choose online shelter pet or how to arrange a monthly payment frommaternity capital. And for entrepreneurs and organizations, useful materials were published on how to join the project's Dry Cleaning electronic service. Moskomservice or how to organize an event at the project's venues Winter in Moscow.
The section also features two new collections. For businesses, we've prepared materials on "How organizations can join the project's electronic services." Moskomservice, and for residents – instructions on how to get assistance forfamilies with disabled children.
The creation, development and operation of e-government infrastructure, including the provision of mass socially significant services, as well as other services in electronic form, are consistent with the objectives of the national project "Data Economy and Digital Transformation of the State" and the Moscow regional project "Digital Public Administration." More information about Russia's national projects and the capital's contribution can be found atspecial page.
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Please note: This information is raw content obtained directly from the source. It represents an accurate account of the source's assertions and does not necessarily reflect the position of MIL-OSI or its clients.