Translation. Region: Russian Federation –
Source: Central Bank of Russia
An important disclaimer is at the bottom of this article.
The Bank of Russia invites citizens and business representatives to evaluate satisfaction instruments available on the payment market.
Citizens are offered answer the questions About the convenience and simplicity of their preferred payment methods for utilities, education, groceries, even scooter rentals, and fines. In these cases, consumers choose a bank card, a mobile app, biometrics, a QR code, an e-wallet, and so on.
Feedback from businesses will help identify preferences for cashless payment methods, assess satisfaction with commission rates for various instruments, and analyze a number of other aspects.
The survey results will help us better understand user expectations, identify areas for development, and will be taken into account when working with market participants to improve the quality of payment services.
The survey will run from February 16 to March 17 with the support of industry associations. The results will be published in the summer of 2026.
Preview photo: Garun .Prdt / Shutterstock / Fotodom
Please note: This information is raw content obtained directly from the source. It represents an accurate account of the source's assertions and does not necessarily reflect the position of MIL-OSI or its clients.