Translation. Region: Russian Federation –
Source: Moscow Government – Moscow Government –
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In the capital Department of Information Technology The mos.ru portal's most popular services were identified by the end of 2025. These services can be used to obtain information from electronic medical records and electronic diaries, submit meter readings, and pay the unified payment document (UPD) online.
"Every year, mos.ru adds or upgrades over 110 services. For example, in 2025, the Mosbilet service launched, offering tickets to cultural events without markup; the Mospitometz service, which helps residents choose a cat or dog from a shelter; and the Moscow for Children super-section, where parents and children can find all the necessary instructions and services. Thanks to the portal's ongoing development, residents can now resolve most everyday issues online, without visiting various agencies and organizations," noted the press service of the Moscow Department of Information Technology.
In 2025, Muscovites accessed their electronic medical records (EMR) over 660 million times using the mos.ru portal and the EMIAS.INFO mobile app. This is one and a half times more than the 2024 figures (over 420 million). Service The service allows users to access information from their electronic medical records (EMR) online, including doctor's examination records, laboratory and instrumental test results, vaccination information, hospital discharge summaries, and much more. Starting in 2025, health indicators can be entered into the electronic medical record using an AI assistant. Furthermore, Muscovites can now order a range of medical certificates online from their EMR, and online doctor appointments have become even more convenient: they are tailored to the reason for the visit; after specifying the purpose of the visit, the system automatically selects the appropriate specialist. New parents can now more easily order discounted meals from a milk kitchen—this can also be done through the service. Doctor appointments and meal orders can also be made through the Moscow State Services app.
Number of requests toelectronic diary The mos.ru portal exceeded 219 million in 2025. Using the service, parents can learn about their child's academic progress, view a unified schedule of lessons and extracurricular activities, enroll their children in clubs, obtain an electronic certificate of enrollment, and report absences. Children, in turn, can view grades, lesson and test schedules, and homework assignments. The service is also available in the "MESh Diary" and "Moscow Public Services" mobile apps.
Over the past year to service for receiving readings from water and heat meters Muscovites have used the service more than 80.6 million times. It allows users to enter meter readings, view consumption history, and track meter calibration periods. The service is also available in the Moscow State Services mobile app.
In 2025, Muscovites contacted the service more than 43.8 million times. service, which provides information about your child's school attendance and meals. The service helps plan hot breakfasts and lunches, top up the Moskvёnok card account, and track spending. It's also available in the "My Child at School" service of the Moscow State Services mobile app.
TO service In 2025, Muscovites requested information about their unified payment document (UPD) and outstanding payments for housing, utilities, and other services over 14.9 million times, a 56 percent increase compared to 2024 (over 9.5 million). This service allows Moscow residents to receive information about payment documents and pay them. To do this, simply enter the apartment number and the payer code specified in the UPD. To avoid missing a payment deadline, residents can sign up to receive an electronic UPD. They can learn about new bills and pay them on time using the "My Payments" service. It is available not only on mos.ru but also in the city's mobile apps "My Moscow" and "Gosuslugi Moskvy."
The most popular among business representatives was financial and personal account reconciliation service for leases or purchase and sale agreements for non-residential premises and land. It can be used to check your personal account status, make payments, and set up automatic payments. In 2025, the service was used more than 1.2 million times, 76,000 more than the previous year. Since its launch, the service has been used more than seven million times.
The mos.ru portal offers over 460 services and features that help city residents in most life scenarios. Its popularity is growing every year, Sergei Sobyanin noted in his blogIn 2025, Muscovites will have used mos.ru services over a billion times. This exceeds the 2024 figures by approximately 25 percent.
Mobile application Moscow State Services develops the State Public Institution “New Management Technologies” together withDepartment of Information Technology of the City of Moscow.
The creation, development and operation of e-government infrastructure, including the provision of mass socially significant services, as well as other services in electronic form, are consistent with the objectives of the national project "Data Economy and Digital Transformation of the State" and the Moscow regional project "Digital Public Administration." More information about Russia's national projects and the capital's contribution can be found atspecial page.
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Please note: This information is raw content obtained directly from the source. It represents an accurate account of the source's assertions and does not necessarily reflect the position of MIL-OSI or its clients.