Translation. Region: Russian Federation –
Source: Moscow Government – Moscow Government –
An important disclaimer is at the bottom of this article.
The city's 112 emergency system has received over 6.8 million calls this year, nearly matching the previous year's figures, according to Moscow's Deputy Mayor for Housing, Utilities, and Urban Development. Petr Biryukov.
"The 112 system is currently one of the most effective city structures, and its smooth operation is crucial for the capital's proper functioning. Residents rely on it; since the beginning of this year, operators have fielded over 6.8 million calls, 3.3 million of which required emergency services to be notified, while the remaining calls were for information and advice," noted Pyotr Biryukov.
Up to 125 specialists are on duty daily, and the process of receiving and processing incoming calls is fully automated. In less than 1.5 minutes, an operator will determine the nature of the call, provide a consultation, and, if necessary, dispatch city and emergency services. Assistance can be sought not only by calling 112 but also by sending a text message, which is convenient for people with hearing and speech impairments.
The head of the city's infrastructure department emphasized that the capital's 112 system communicates with over 200 emergency and breakdown services in Moscow, as well as similar systems in the Moscow and Kaluga regions. All telecom operators are connected, and their subscribers can call 112 directly from their mobile phones, without having to go through an answering machine, and send text messages. Furthermore, operators process signals from the ERA-GLONASS system—a technical solution that allows them to communicate with people inside cars.
How 112 system specialists ensure the safety of citizens
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