Translation. Region: Russian Federation –
Source: Government of the Russian Federation – Government of the Russian Federation –
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The government has decided to extend pilot projects to transition to digital utility bills and electronic document management for gas equipment maintenance until the end of 2026. The corresponding decrees have been signed. These projects have been implemented in the Moscow region since last year and have already proven their effectiveness.
The "Single Payment Document" project has enabled residents of the Moscow Region to eliminate the need for paper utility bills. Citizens can receive single payment documents through their personal accounts on the regional government services portal. To date, over 53,000 residents of the Moscow Region have used this option, and the extension of the project will gradually increase the proportion of citizens using digital payment documents.
Residents who prefer to receive documents in a traditional format can continue to use paper receipts. The transition to digital services is voluntary, preserving the ability to choose the most convenient method of interacting with government and commercial organizations.
The region is also implementing a project to introduce electronic document management between citizens and the gas distribution company. Specifically, the regional portal already offers six services through which people can sign contracts for gas equipment maintenance, order meter verification, equipment repair or replacement, and other services. Furthermore, citizens no longer need to provide any documents to sign such contracts (previously, at least seven were required), and the time required to complete them has been reduced by an average of 20 minutes. Currently, approximately 50% of all service requests are processed electronically. At the request of residents, two more services are planned to be added to the pilot program: gas equipment disconnection and gas meter installation or replacement, as well as the ability to sign completion certificates with a simple electronic signature.
"The Moscow Region's pilot projects have proven their effectiveness. First and foremost, they eliminate duplication of data and paper documents, and also make services more flexible and user-friendly. With further development, these approaches can be scaled up nationwide. In fact, this is why the decision was made to extend them until 2026," said Deputy Prime Minister and Chief of the Government Staff Dmitry Grigorenko.
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