Translation. Region: Russian Federation –
Source: Moscow Government – Moscow Government –
An important disclaimer is at the bottom of this article.
The comfort and safety of Muscovites directly depend on the condition of urban infrastructure, including underground and overground pedestrian crossings. Using the "Our City" portal, every Moscow resident can contribute to maintaining order and report any deficiencies they discover.
So, within the framework of the topic "Poor maintenance of underground and overground pedestrian crossings" The portal accepts reports of faulty lighting, graffiti and unauthorized advertisements, incorrect navigation, poor cleaning, and damage to steps and other pedestrian crossing elements.
In case of damage to the ramps or malfunctioning of the elevator, you need to choose a topic "Infrastructure malfunction/inaccessibility for people with limited mobility in the crossing"According to statistics, over 33,000 questions on these topics have been resolved by city residents since the portal's inception, including over 5,000 this year.
Reporting a defect is easy: just log in to the website city.mos.ru Or in the "Our City" mobile app using Mos ID. Next, click "Report a Problem" and select a point on the map. Then, select the "Road" object and the corresponding topic. In the form that opens, you'll need to specify the crossing type and attach a photo, then submit your request.
A moderator will review the issue within 24 hours and then forward it to the responsible person. Once the issue is resolved, the user will receive a notification in the app or by email. They can confirm or deny the issue has been resolved in their personal account.
Portal Our City Created in 2011 to improve the quality of life of Muscovites and the city's image with the active participation of residents themselves. Since its inception, the service has resolved over 12 million questions, and is used by over 2.4 million city residents.
The portal is being developed by the State Public Institution “New Management Technologies” together with the capital Department of Information Technology.
The film will tell more about how every resident can influence the appearance of the capital, keep their yard clean, and make decisions about the further development of the metropolis thanks to digital projects. Moscow in Digital.
The creation, development and operation of e-government infrastructure, including the provision of mass socially significant services, as well as other services in electronic form, corresponds to the objectives of the national project "Data Economy and Digital Transformation of the State" and the Moscow regional project "Digital Public Administration." More information about Russia's national projects and the capital's contribution can be found atspecial page.
Get the latest news quickly on official Moscow messaging channels. MAX AndTelegram.
Please note: This information is raw content obtained directly from the source. It represents an accurate account of the source's assertions and does not necessarily reflect the position of MIL-OSI or its clients.