Translation. Region: Russian Federation –
Source: Government of the Russian Federation – Government of the Russian Federation –
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Deputy Prime Minister and Chief of the Government Staff Dmitry Grigorenko delivered a report at a meeting of the Federation Council Committee on Economic Policy, held at the Analytical Center under the Government. In his report, Grigorenko discussed the results of the implementation of government digital systems and the testing of government services in user testing labs.
During a visit to the Analytical Center under the Government, senators from the Federation Council Committee on Economic Policy learned about the work of the government services user testing lab. All government services undergo testing in such labs before their launch. This testing is conducted using domestically produced neurophysiological equipment and additional methods such as in-depth interviews and usability testing. This allows for assessing the ease of use of government services and identifying and addressing any difficulties people experience when accessing them.
"The government has introduced a new approach to designing public services. All new public services are tested in laboratories. Based on the test results, the services are refined and only then made available to users. Over 1,700 public services and all 70 real-life situations have already been tested—both those already implemented and those planned for launch by the end of 2025," said Dmitry Grigorenko.
During the meeting, senators of the Federation Council Committee on Economic Policy were also shown the operation of the monitoring systems for the national project "Data Economy and Digital Transformation of the State," regional digital transformation programs, and the "Governor's Dashboard."
Dmitry Grigorenko emphasized that digital systems, as well as the implementation of artificial intelligence in monitoring national projects and state programs, enable a transition to a fundamentally new management model based on data and specific figures, as well as the provision of services to citizens and businesses in a format convenient for them.
Dmitry Grigorenko also noted the importance of joint work between the Government Executive Office and the Federation Council to create a regulatory framework for the development and implementation of advanced digital technologies, protecting Russia's digital sovereignty, and increasing the IT industry's contribution to the country's economy.
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