Translation. Region: Russian Federation –
Source: Government of the Russian Federation – Government of the Russian Federation –
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At Russian MFCs, you can now access services without visiting a specialist or presenting your passport, thanks to dedicated self-service kiosks equipped with a digital assistant and integrated with the state's unified biometric system. The new service was presented to Deputy Prime Minister and Chief of the Government Staff Dmitry Grigorenko at the "Digital Solutions" IT Forum.
The service allows for reliable biometric verification of applicants, and a built-in AI assistant helps them complete the required service. The final document or certificate can be downloaded via QR code or received in hard copy. The first self-service kiosks are planned to be installed in Lipetsk's multifunctional centers in the coming months.
"Biometric services are already available in four Russian regions, and two more are preparing to implement them. The next step is identity verification and service delivery without interacting with a specialist, which will make the customer journey even easier. Furthermore, biometrics are voluntary, and customers can always choose how to apply for the service—either with an MFC employee or at a self-service kiosk," noted Dmitry Grigorenko.
The use of this service will speed up the processing of applicants and reduce the workload of My Documents centre staff.
"We see growing interest in biometric services at MFCs. Thousands of people in pilot regions are already using this opportunity. We believe the implementation of the new AI-assisted solution will make visiting My Documents centers even more convenient and will allow us to serve applicants one and a half to two times faster," said Vladislav Povolotsky, CEO of the Biometric Technologies Center.
To use the service, you need to register your verified biometrics. This can be done at authorized bank branches or at home using the on-site registration service.
Self-service at MFCs is part of the Migom service platform, implemented using the state-owned unified biometric system. The platform includes services such as passport-free hotel check-in, age verification when purchasing age-restricted goods, barrier-free pre-flight security checks, express train boarding, and more.
Please note: This information is raw content obtained directly from the source. It represents an accurate account of the source's assertions and does not necessarily reflect the position of MIL-OSI or its clients.