Translation. Region: Russian Federation –
Source: Moscow Government – Moscow Government –
An important disclaimer is at the bottom of this article.
In the first nine months of 2025, specialists processed over 90,000 requests for government services in the area of land and property relations. More than 70 percent of these were submitted electronically via the mos.ru portal. This was reported by the Deputy Mayor of Moscow for Urban Development Policy and Construction. Vladimir Efimov.
"All government services related to land and property relations are available to Muscovites online at mos.ru. This allows them to request necessary documents and enter into lease and real estate purchase and sale agreements online. Specialists at the City Property Department process approximately 500 applications daily. In the first nine months of 2025, individuals and legal entities applied for government services more than 90,600 times. About 65,800 applications were submitted remotely," said Vladimir Efimov.
The City Property Department provides 21 government services related to land and property matters. These services are primarily targeted at legal entities and can only be accessed online. In the housing sector, Muscovites are provided seven government services, which are most often used by individuals. Two of these are available exclusively on the mos.ru portal.
"Our key goal is to make receiving government services as convenient as possible. To this end, we analyze feedback from individuals and businesses and optimize internal processes. Based on the results of the first nine months, the largest number of requests—over 18,000—were for information and documents on rights to
housing, registered before January 31, 1998. Although the standard service delivery period is 14 days, in most cases, applicants receive the required information within half an hour. This is possible if they apply during business hours and provide all the necessary information," she noted. Ekaterina Solovieva, Minister of the Moscow Government, head of the capital's Department of City Property.
Another popular government service allows you to conclude a social tenancy agreement and additional agreements It appeared on the mos.ru portal several years ago and included two services that were previously only available offline. During the Soviet era, apartments were provided based on a housing order or by government decision, and many still live under these old documents. Muscovites can contact the Department to sign a social tenancy agreement. This is necessary, for example, for the subsequent privatization of an apartment. It is also relevant for citizens wishing to amend the contracts under which they were provided with housing. In the first nine months of 2025, Muscovites applied for this government service more than 16,000 times.
In third place in terms of the number of requests is government service, which allows you to assign, change, or cancel an address to a property. Before the service was converted to digital form, it took 45 business days to provide. Thanks to digitalization and optimization, this period has been reduced: first to 17 days, then to 12, and now the service is provided in just five business days. From January to September 2025, nearly 13,600 requests for address assignment were received.
The development and modernization of electronic services is carried out by the capital's Department of City Property in conjunction withDepartment of Information Technology of the City of Moscow and the State Public Institution “New Management Technologies”.
The creation, development and operation of e-government infrastructure, including the provision of mass socially significant services, as well as other services in electronic form, are consistent with the objectives of the national project "Data Economy and Digital Transformation of the State" and the Moscow regional project "Digital Public Administration." More information about Russia's national projects and the capital's contribution can be found atspecial page.
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