Translation. Region: Russian Federal
Source: Ministry of Economic Development (Russia) – Ministry of Economic Development (Russia) –
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Since the beginning of 2025, 21 new offices of the My Documents State Service Centers have opened in the territories of the new subjects of the Russian Federation: six in the Donetsk People's Republic, one in the Luhansk People's Republic, seven in the Zaporizhia region, and seven in the Kherson region. The development of the MFC network in the new regions is provided by the Single Customer State Service Center jointly with the Ministry of Economic Development and the Ministry of Construction of Russia, by the sponsor regions, and by the new regions independently.
"Currently, there are 140 My Documents State Service Centers operating in the new regions, which is 1,055 document acceptance and issuance windows. In total, this is 15% more than last year. We see a great interest from colleagues from the regions in the desire to make citizens' lives better. Already now, the indicators of population coverage in the DPR and LPR by state services exceed 90%. We expect that by the end of the year, the standard indicator of citizens' accessibility to receive state services in MFCs – at least 90% – will be ensured in all new regions. The plans include opening 33 more MFC offices by the end of the year," said State Secretary – Deputy Minister of Economic Development of the Russian Federation Alexey Khersontsev.
According to a VTsIOM poll conducted in August 2025, 47% of respondents were satisfied with the work of the State Service Centers in the DPR, 53% in the LPR, 33% in the Zaporizhia region, and 41% in the Kherson region.
"In the first seven months of the year, the number of citizen requests to the MFCs of the new entities amounted to 2.9 million, of which 73% were requests for Rosreestr services for state cadastral registration and state registration of rights to real estate, which is due to the ongoing work in the new regions on the complete inventory of real estate. In addition, applicants also apply for services from the Ministry of Internal Affairs of Russia (7%) and the Social Fund of Russia (6%)," commented Kirill Albychev, Director of the Department for Ensuring the Quality of Public Services to the Population and the Performance of State Functions of the Ministry of Economic Development of Russia.
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