Translation. Region: Russian Federal
Source: Moscow Government – Government of Moscow –
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The My Documents government service centers conduct digital literacy courses for residents of the capital, which are aimed at overcoming the digital barrier and helping citizens use electronic services. More than 10 thousand Muscovites have already learned how to use a computer and mastered the design of government services online.
The project includes courses for different age groups. Thus, for residents under 55, training in practical skills for working with the mos.ru portal is held in 10 offices of the My Documents government service centers in different districts of the capital. There, city residents study the stages of registration of electronic services based on popular government services.
For Muscovites over 55 years old, training is organized in Moscow Longevity Centers throughout the capital, where specialists from government service centers conduct classes every Thursday, and twice a month, heads of My Documents offices give lectures on the most popular government services and answer popular questions from city residents.
"Every year, the number of electronic services is steadily growing. Older residents who need help in applying for online services often contact our centers. Many of them are sure in advance that electronic services are very difficult. In addition, those who simply have a low level of digital literacy come. This problem became the starting point for the new project. Its goal is not only to reduce digital inequality among city residents, but also to help people through training to overcome the psychological barrier to electronic services, as well as to acquire the missing skills for their independent application," said Ekaterina Romanova, Deputy Director of the My Documents government service centers.
An important part of the project is the creation of a comfortable and accessible environment. The My Documents offices and Moscow Longevity Centers are equipped with public access areas with computers, where course participants can independently practice using electronic services.
The goal of the project is to teach people how to use a computer and independently apply for government services electronically, as well as to help them overcome the psychological barrier. Employees of government service centers demonstrate to participants the simplicity and convenience of receiving government services online.
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