Translation. Region: Russian Federal
Source: Moscow Government – Government of Moscow –
An important disclaimer is at the bottom of this article.
Moscow has created a modern digital ecosystem that helps citizens receive social support services quickly and conveniently. For this purpose, there are hotlines, online services, chat bots, 24-hour help desks and contact centers. Most applications can be submitted remotely – via mos.ru or My Documents centers.
Since 2021 in the capital Department of Labor and Social Protection of the Population a single reference service is in operation: 7 495 870-44-44. It was created on the basis of the citywide contact center. Since the beginning of 2025, operators have received 1.2 million calls – a total of 6.3 million requests have been received during the period of operation. City residents are most often interested in social support measures and participation in the Moscow Longevity project. This year, a voice assistant with speech recognition technology appeared on the line – it processes about 20 percent of requests for social payments and benefits.
On official website The Department of Labor and Social Protection of the Population operates a chatbot called Dobrynya. It can be used to find out how long it will take to apply for a social service, such as registering for rehabilitation or registering for a spa voucher. The chatbot explains what is included in a particular type of assistance, who is entitled to it, in what cases a refusal is possible, and also provides information on the amount of benefits, payments, and compensation. In addition, Dobrynya offers contacts of city services where you can go for advice.
Muscovites with hearing impairments can use the "Speak with your hands" service. Its sign language interpreters help to obtain information about social services, if necessary – call emergency services, including ambulances, police and the Ministry of Emergency Situations, and also organize remote sign language interpretation when contacting city institutions and departments.
The Moscow City Social Treasury has become the first single center in the country to process applications for support measures for all categories of city residents. Today, the institution's specialists make decisions on more than 100 types of services.
The Moscow Social Treasury has implemented the “without leaving home” principle: most social support measures can be applied for online, and all consultations can be received remotely.
This format became possible thanks to the multifunctional contact center. Specialists process from three to five thousand requests per day. Since the beginning of 2025, operators have received almost half a million calls, including more than 80 thousand requests for a call back and almost three thousand video consultations. The contact center is open daily from 08:00 to 20:00. You can ask a question, order a call back or connect to a video consultation by calling: 7 495 870‑44‑44.
The short number 051 is the hotline for emergency psychological assistance, working 24/7. Any Muscovite who needs urgent emotional support and professional advice can contact it. Over the years of work, specialists have received more than a million calls, and over 40 thousand requests in the eight months of 2025. Consultations are provided free of charge.
The Coordination Center for Inpatient Social Services helps Muscovites get all the necessary information about the work of social homes and gerontological centers. The 24-hour hotline at 7 495 276-11-55 is a one-stop shop for consultations. Most often, city residents ask questions about the list of services provided, the documents required for registration in the inpatient facility, as well as about the possibilities of receiving support for those who cannot care for their loved ones on their own.
You can apply for home or inpatient care through the mos.ru portal or at My Documents offices. The city also has a project called School of Native Care and a simulation center, where they teach the basics of professional care for the elderly and people with disabilities.
The Center for Innovative Personnel Services "Professions of the Future" helps Moscow residents choose a professional path, undergo training and find a job regardless of age. It offers 75 short educational programs from leading providers – they can be mastered in just 3.5 months. The center supports Muscovites at every stage – from choosing a direction to obtaining a new in-demand profession.
There is a special comprehensive career guidance program for ninth-graders. Teenagers undergo career testing, get acquainted with digital technologies, attend an immersive tour with a 5D cinema, work with VR simulators and meet with representatives of Moscow colleges. The program helps schoolchildren consciously choose a profession and decide on a learning path.
You can get a consultation, sign up for career guidance or choose a program by calling: 7 495 681-01-01.
The employment center "My work" offers beginning entrepreneurs comprehensive support in creating their own business. Here they help to determine entrepreneurial abilities, develop a business plan, register, as well as find the first clients and build a product promotion strategy.
You can get advice by calling: 7 495 705-75-75 (extension 700–07).
The Resource Center for the Disabled provides support to Muscovites, providing them with the necessary technical rehabilitation equipment (TRE). Specialists help with applications for absorbent underwear and provide advice on other issues. You can contact the center through the unified helpline of the Department of Labor and Social Protection of the Population: 7 495 870-44-44.
You can submit an application for delivery of absorbent underwear yourself on the mos.ru portal or atwebsite.
Crisis Center for Women and Children— the only state institution in Moscow that has been providing assistance to victims of domestic violence for 11 years. Here, women can receive temporary shelter for themselves and their children, undergo psychological rehabilitation, take advantage of legal support, and also find employment with the assistance of the city.
The main goal of the center is to restore a sense of security, regain confidence and help start a new life. You can get a consultation by phone: 7 499 977-17-05.
As Sergei Sobyanin noted instrategies for the development of social protection until 2030, the capital has all the opportunities to surround city residents with care and help every Moscow family live with dignity.
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Please note: This information is raw content obtained directly from the source of the information. It is an accurate report of what the source claims and does not necessarily reflect the position of MIL-OSI or its clients.
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