Translation. Region: Russian Federal
Source: Government of the Russian Federation – Government of the Russian Federation –
An important disclaimer is at the bottom of this article.
More than 15 million people have used the "life situations" services. Among the most popular are services for entering a university, retirement, registration for sports competitions, large families, hunting and fishing trips.
The "life situations" services are a new stage in the development of government services. Each such service combines about 17 government services related to a single topic and helps to obtain them comprehensively, in a "single window" mode.
Now you don't need to search for each service on the pages of different authorities, spend extra time visiting departments and collecting documents. The services that people and businesses need are provided comprehensively and are in one place, on the state services portal and regional portals.
The digitalization of government services is being carried out within the framework of the national project “Data Economy”, which is supervised by Deputy Prime Minister and Head of the Government Staff Dmitry Grigorenko.
"More than 15 million people have already used the "life situations" services. This is every seventh user of the public services portal. "Life situations" have become a new stage in the development of the entire system of public services. They embody the principle of the state as a service, where the government works for people quickly, clearly and conveniently. Citizens and businesses receive comprehensive solutions without having to contact various authorities. High demand proves that this is not just a technological process, but a change in the philosophy of interaction between citizens and government agencies: now services come to the person, and not vice versa," said Dmitry Grigorenko.
At the federal level, the "life situations" services have been implemented since 2023 and 35 such services have already been launched. The first place in popularity is occupied by the "life situation" for admission to a university. The service allowed applicants to compare educational programs online in one place, get information about the competition and the number of budget places, track their positions in the competition lists, and choose the most interesting universities for themselves based on their passing score. It was also possible to submit documents for admission during the admissions campaign online, without visiting the admissions office.
The “life situation” service for retirement allows you to find out how to apply for a pension, about social support measures and other benefits for pensioners, as well as receive an extract on the status of an individual personal account, arrange for the delivery of a pension and social benefits, request a certificate on the amount of a pension, and more.
With the help of the “life situation” for participation in amateur sports competitions, you can find out about all the events included by the Ministry of Sports in a single calendar plan, become their participant or fan, and also receive a medical certificate of admission to participate in the event.
"Life situation" for large families helps to formalize the status of a large family and obtain an electronic certificate, as well as save time on visiting departments and searching for information on registration of payments, benefits and documents. The service provides information on the list of institutions that accept the electronic certificate, and the opportunity to leave feedback on the quality of services.
You can get a hunting license, a permit to purchase and store weapons for hunting, and use a digital atlas of amateur fishing using the "life situation" service for hunting and fishing trips. The atlas of amateur fishing is operating in test mode and provides information for fishermen in two regions – the Leningrad and Astrakhan regions. The service allows you to see fishing areas on the map, as well as learn the rules for amateur fishing. In the future, the atlas will provide data for other regions.
Due to the introduction of federal services, the number of “life situations” has decreased on average:
— by 29% (from 28 to 20 units) – the number of required documents;
— by 35% (from 102 to 66 days) – time to receive government services;
— by 64% (from 14 to 5 visits) – the need to visit departments.
Since 2024, regional services “life situations” will also be implemented.
Within the framework of one regional service “life situation” the average decrease was:
— by 40% (from 10 to 6 units) – the number of required documents;
— by 42% (from 57 to 33 days) – the time to receive government services;
— by 67% (from 6 to 2) – the need to visit departments.
By the end of 2025, 70 federal and 425 regional “life situations” services will be operating.
Please note: This information is raw content obtained directly from the source of the information. It is an accurate report of what the source claims and does not necessarily reflect the position of MIL-OSI or its clients.