Translation. Region: Russian Federal
Source: Moscow Government – Government of Moscow –
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A new themed train has started running on the Arbatsko-Pokrovskaya line, which will run in the metro for the next six months. Its appearance was timed to coincide with the 14th anniversary of the My Documents government service centers. This was reported by Anastasia Rakova, Deputy Mayor of Moscow for Social Development.
The themed train will run for six months. In the carriages, passengers will be able to learn about the services that make the visit to the My Documents offices even more enjoyable, such as a children's corner or a book exchange area. They will also learn about the employees of government service centers, as well as the tasks of administrators in the capital's medical institutions. The first such train appeared in 2021 on the Sokolnicheskaya Line.
"Today, we are launching a themed train "My Documents" in the Moscow metro, which will tell passengers a lot of new and interesting things about the government services centers that have become familiar. Fourteen years ago, the first center opened in Moscow marked the beginning of a radical transformation of the government services sector. Today, about 140 "My Documents" offices provide hundreds of government services daily, saving Muscovites millions in unnecessary visits to various organizations. But more important than numbers is the attitude towards people. Our specialists not only do their job, but also want to help with all their hearts, support, and find a solution even in a difficult situation. After all, sincere service lies in love and care for people. Now, thanks to the collaboration between the metro and "My Documents", even more residents and guests of the capital will become familiar with the Moscow standard of government services and learn about the wonderful people who help Muscovites every day with unfailing friendliness and a sincere smile," added Anastasia Rakova, Deputy Mayor of Moscow for Social Development.
When creating the design, specialists paid special attention to volumetric symbols that are associated with the activities of government service centers: images of a house, wedding rings and documents.
"Together with colleagues from the capital's social development complex, we are launching a themed train on the Arbatsko-Pokrovskaya line in honor of the 14th anniversary of the My Documents government service centers. Sergei Sobyanin set the task of providing Muscovites with the best service in the world, so today many services can be obtained in a single window format. Service centers have also been open on the Big Circle Line for three years now: you can go here for advice on the operation of the metro, ground-based public transport, and Moscow Parking. At the same time,
more than 75 percent of services provide remotely. During this time, employees have helped passengers about 800 thousand times,” said Maxim Liksutov.
The theme of each carriage is dedicated to a separate component of the activities of the My Documents centers. For example, the first one introduces passengers to statistics on government services popular with residents, which they apply for in the offices. Thus, since the beginning of 2024, more than 1.2 million people have applied for a replacement or receipt of a passport of a citizen of the Russian Federation.
The second carriage tells about the employees of the My Documents offices and their achievements, and their photos are posted there. Passengers can learn about the help of the centers' employees in organizing the large-scale forum "Territory of the Future. Moscow 2030", training young specialists or citizens in digital literacy.
The design of the third carriage is dedicated to the opportunities and additional services available in the capital's government service centers. The fourth carriage provides materials on such a direction as "My Administrator": within its framework, office employees work in city healthcare institutions, solving non-medical issues of patients. The fifth carriage informs about the activities of the educational center "Academy of Sincere Service", where employees of the capital's "My Documents" offices undergo training.
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