Translation. Region: Russian Federal
Source: Government of the Russian Federation – Government of the Russian Federation –
An important disclaimer is at the bottom of this article.
In order to improve the quality of public services, relevant departments appoint current employees as responsible. Thus, curators have been appointed for 725 federal and more than 4.5 thousand regional public services. Their responsibilities include working with feedback from citizens, developing customer service, and eliminating system failures or errors. Work on developing public services provided electronically is carried out under the leadership of Deputy Prime Minister – Head of the Government Staff Dmitry Grigorenko.
When applying for a service, you will now be able to know who is responsible for its development and quality. If the curator agrees, his photo will be posted on the service page.
"Government services are currently being rebooted. Thus, we are moving from disparate services to comprehensive solutions and provision of services based on the principle of "life situations". Strict quality standards for government services have been introduced. And for the departments and regions themselves, tools have been developed that greatly simplify the launch of services at both the federal and regional levels. These include analytics, a service designer, and dashboards. In addition, a specific person is now responsible for each service. Curators have been appointed for 725 federal and more than 4.5 thousand regional services," said Dmitry Grigorenko.
In total, about 1.6 thousand federal services and services are available on the public services portal. Regional services are also being developed, which are aimed at satisfying the needs and requests of citizens relevant to a specific subject of Russia. All of them must meet the quality standards established by the subcommittee on improving the quality of public services. Those responsible for 100% of the services will be determined by the end of the year.
Services provided quickly, without unnecessary visits to departments and mainly online, have become a familiar standard. By the end of 2030, 99% of mass socially significant services should be provided electronically. And at least 100 services – in a proactive format or online: at the time of application or when an event occurs in a person's life.
Please note: This information is raw content obtained directly from the source of the information. It is an accurate report of what the source claims and does not necessarily reflect the position of MIL-OSI or its clients.
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