Translation. Region: Russian Federal
Source: Government of the Russian Federation – Government of the Russian Federation –
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As part of a working visit to the Novosibirsk Region, Deputy Prime Minister – Chief of the Government Staff Dmitry Grigorenko familiarized himself with digital solutions for public administration that have already been implemented in the region.
Novosibirsk Oblast is one of the top ten regions in the digital transformation rating and is actively implementing technologies in various areas. The region is connected to the digital system "governor's dashboard". This is one of the technological solutions of the Russian Government, designed for public administration based on data. The dashboard reflects the key areas of the region's work and performance indicators, the status of the execution of instructions, federal and regional budgets, construction plans and other tasks. Such systems have already been implemented at the federal level. They have proven their effectiveness and are now being extended to the regions (43 regions are currently connected to the "governor's dashboard").
"The ultimate goal of digitalization of public administration is always the comfort of citizens. Thanks to digital platforms and services, citizens receive government services faster and can promptly, without unnecessary paperwork, leave feedback. In addition, "digital" helps officials work more efficiently. For example, to respond faster to citizens' requests, analyze what worries people most, and make informed decisions based on objective data," said Dmitry Grigorenko.
The region is also developing digital services for citizens and implementing a customer-centric approach. The region has a system called the Novosibirsk Region Resident Card, which is a digital citizen identifier for receiving various goods or services, such as discounted travel on public transport or baby food. The system proactively notifies citizens about available benefits and services. A linked Mir bank card or a QR code in a personal account can serve as confirmation of benefits in various institutions or transport. The Resident Card can also be presented to receive discounted medicines, purchase discounted tickets to cultural institutions, and the card can serve as a library card or a pass to educational institutions. Currently, the system has 18 different services, and almost 40 thousand residents of the region are registered.
The region has also implemented a digital project that has no analogues in other regions – signing contracts with kindergartens in electronic form through the Gosklyuch application. The service was implemented within the framework of the regional life situation "Preschooler". Within its framework, the process of registering a child in a kindergarten was digitized: from filing an application (now 91% of applications for joining the queue are submitted through the state services portal) to signing an agreement with the kindergarten remotely. Since the launch, more than 4 thousand contracts have already been successfully signed electronically.
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