Translation. Region: Russian Federal
Source: Ministry of Economic Development (Russia) – Ministry of Economic Development (Russia) –
An important disclaimer is at the bottom of this article.
For the All-Russian competition "Best MFC of Russia" in 2024, the subjects of the Russian Federation submitted 186 applications – a record number in the entire history of the competition. Their number increased by 17% compared to the previous year. This became possible due to the expansion of categories within the nomination "Best MFC Specialist".
Traditionally, the competition is held in three nominations: “Best MFC Project”, “Best Regional MFC Network” and “Best MFC Specialist”.
In the nomination "Best MFC Project" 42 applications were submitted: the best projects on work with both internal and external clients are presented. In the nomination "Best Regional MFC Network" MFCs of 41 subjects are presented. As always, the most popular nomination was "Best MFC Specialist": 103 applications were submitted. Universal specialists of the centers, mentors and specialists of the user support sectors will compete for this title.
At the next stage, the contestants will have a public defense of their projects (nomination “Best MFC Project”), professional and psychological testing, an interview with members of the central competition committee (nomination “Best MFC Specialist”) and an assessment of their questionnaire data (nomination “Best Regional MFC Network”).
"Today, there are more than 11.5 thousand My Documents offices operating in Russia, 96% of the population is covered by the network. In 2024, more than 165 million requests were recorded – an annual increase in the number of requests to State Service Centers by 10% confirms the importance of the MFC as the main channel of communication between citizens and the state. Therefore, it is doubly gratifying to note that the interest of colleagues in the competition is increasing every year, they are ready to present and defend their best practices," commented Kirill Albychev, Director of the Department for Ensuring the Quality of Public Services to the Population and the Performance of State Functions of the Ministry of Economic Development of Russia.
The results of the competition will be announced in the fall at the All-Russian MFC Forum.
Please note: This information is raw content obtained directly from the source of the information. It is an accurate report of what the source claims and does not necessarily reflect the position of MIL-OSI or its clients.