Translation. Region: Russian Federal
Source: Government of the Russian Federation – Government of the Russian Federation –
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A pilot project for purchasing discounted electronic tickets for suburban trains has been launched in St. Petersburg as part of the development of the “life situation” service for large families on the public services portal. A special application has been developed to implement the project, through which its participants can buy discounted tickets. This eliminates the need to stand in line at the ticket office and personally present a certificate of a large family. To board a train, it is enough to show the inspector the electronic ticket from the smartphone screen.
When project participants purchase tickets in the application, their right to benefits is confirmed automatically. To do this, you need to enter your SNILS and date of birth. The technical interaction of information systems to ensure such automatic confirmation was organized by the Ministry of Transport together with the Ministry of Labor and Social Protection, as well as the Analytical Center under the Government.
The peculiarity of the services "life situations" is that the services that are necessary for people and businesses in certain circumstances are provided comprehensively and in one place. With the help of the services "life situations" the time for receiving government services, the number of visits to departments and documents that need to be provided are reduced.
Work on launching the “life situations” services is being carried out within the framework of the federal project “State for People”, which is supervised by Deputy Prime Minister – Head of the Government Staff Dmitry Grigorenko.
"The "life situations" services help people quickly and easily solve the most important issues. Among them are registration and receipt of a pension, replacement of documents, construction of a house and, of course, support for large families. The functions of this service will be expanded based on the results of a pilot project that is currently underway in St. Petersburg. In addition to the possibility of registering the status and electronic certificate of a large family, it is planned to add the purchase of discounted electronic tickets in all regions of the country," said Dmitry Grigorenko.
The pilot project for large families – participants of the project will last until October of this year. Based on its results, the issue of the possibility of implementing this project throughout the country will be considered.
As part of the expansion of the “life situation” functionality for large families, the possibility of including air transport in the program for purchasing discounted electronic tickets is also being considered.
At the federal level, “life situations” services for citizens and businesses have been implemented since 2023. There are currently 35 of them available. Since 2024, more than 150 regional “life situations” services have also been operating.
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